Privacy Policy

Privacy Policy

Last Updated: 29th May 2026

Step Start Management Ltd (“Step Start”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website at stepstart.co.uk, submit enquiries, book tours, apply for employment opportunities, or otherwise interact with us.

Please read this Privacy Policy carefully to understand how we handle your information.

1. Who We Are

Step Start Management Ltd

Company Number: 13633604

Email: headoffice@stepstart.co.uk

Website: stepstart.co.uk

For the purposes of data protection legislation, Step Start Management Ltd is the Data Controller of the personal information collected through this website.

2. Information We Collect

We may collect and process the following information:

Information You Provide Directly

When you submit a contact form, book a nursery tour, apply for a vacancy, or otherwise communicate with us, we may collect:

  • Name
  • Email address
  • Telephone number
  • Nursery of interest
  • Child’s age
  • Intended start date
  • Number of days required
  • Details contained within your message or enquiry
  • Information contained within job applications and recruitment enquiries

Information Collected Automatically

When you visit our website, we may automatically collect information including:

  • IP address
  • Browser type and version
  • Device information
  • Website usage data
  • Pages visited
  • Time spent on pages
  • Referral sources
  • Cookie and tracking information

This information is collected through cookies and similar technologies as described in our Cookie Policy.

3. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries.
  • Arrange and manage nursery tours.
  • Provide information about our nurseries and services.
  • Assess nursery place availability.
  • Process recruitment enquiries and applications.
  • Improve our website and services.
  • Monitor website performance and user experience.
  • Manage relationships with prospective and existing families.
  • Comply with legal and regulatory obligations.
  • Protect the security and integrity of our website and business.

4. Lawful Bases for Processing

We process personal information under one or more of the following lawful bases:

Legitimate Interests

To:

  • Respond to enquiries.
  • Manage relationships with prospective families.
  • Improve our website and services.
  • Conduct business administration.
  • Promote our services where appropriate.

Contractual Necessity

Where processing is necessary to take steps at your request prior to entering into an agreement with us or to fulfil our contractual obligations.

Consent

Where you have provided consent, including where required for marketing communications and certain cookies.

You may withdraw consent at any time.

Legal Obligation

Where processing is necessary to comply with applicable legal or regulatory requirements.

5. Tour Bookings and Enquiries

When you contact us or book a nursery tour, we use the information you provide to:

  • Contact you regarding your enquiry.
  • Arrange and manage nursery visits.
  • Discuss nursery availability.
  • Provide information about our services.
  • Assess potential nursery placements.

Submitting an enquiry or booking request does not guarantee a nursery place.

6. Marketing Communications

Following an enquiry or tour booking, we may contact you regarding:

  • Nursery availability.
  • Information about our services.
  • Open events.
  • Relevant nursery updates.
  • Information related to your expressed interest in Step Start.

Where required by law, we will obtain your consent before sending marketing communications.

You may unsubscribe or opt out at any time by contacting us or using the unsubscribe options provided in communications.

7. Children’s Images and Marketing Materials

Step Start may use photographs, videos and marketing materials featuring children across our website, social media channels and promotional materials.

Such content is only used where appropriate consent has been obtained.

Consent may be withdrawn in accordance with our photography and media consent procedures.

8. Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted service providers where necessary for the operation of our business.

These may include:

  • Shopify (website platform)
  • IONOS (website and domain services)
  • Typeform (tour booking forms)
  • Pipedrive (customer relationship management)
  • ActiveCampaign (customer relationship management and communications)
  • Google Analytics
  • Meta Platforms (Facebook and Instagram advertising services)
  • Professional advisers, insurers, auditors and regulators where required

All third-party providers are required to process information securely and in accordance with applicable data protection laws.

9. International Data Transfers

Some of our service providers may process information outside the United Kingdom.

Where personal information is transferred outside the United Kingdom, we assess whether appropriate protections are in place and implement suitable safeguards to ensure personal information remains protected in accordance with UK data protection laws.

These safeguards may include:

  • Adequacy regulations.
  • International Data Transfer Agreements.
  • Standard Contractual Clauses.
  • Other approved transfer mechanisms.

10. Data Security

We take appropriate technical and organisational measures to protect personal information from:

  • Unauthorised access.
  • Loss.
  • Misuse.
  • Alteration.
  • Disclosure.
  • Destruction.

While we take reasonable steps to protect information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy.

Typical retention periods include:

  • General website enquiries: up to 24 months.
  • Tour booking enquiries: up to 24 months.
  • Recruitment applications: up to 12 months unless employment commences or a longer retention period is required by law.
  • Information required for legal or regulatory purposes: as required by applicable legislation.

Information may be retained for longer where necessary to establish, exercise or defend legal claims.

12. Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of personal information.
  • Request restriction of processing.
  • Object to certain processing activities.
  • Request transfer of your information.
  • Withdraw consent where processing relies on consent.
  • Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us using the details below.

13. Cookies

Our website uses cookies and similar technologies.

For further information about how cookies are used, please see our Cookie Policy.

14. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices, content or security of third-party websites.

Users should review the privacy policies of any external websites they visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and will take effect immediately upon publication unless otherwise stated.

16. Contact Us

Data Protection Complaints

If you have concerns about how we have handled your personal information, please contact us in the first instance at headoffice@stepstart.co.uk.

We will acknowledge your complaint and investigate it in accordance with our internal data protection complaints procedure. We aim to respond within 30 days, although more complex matters may take longer. We will keep you informed of the progress of your complaint where appropriate.

If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO).

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact:

Step Start Management Ltd

Email: headoffice@stepstart.co.uk

Website: stepstart.co.uk

Website: https://www.ico.org.uk