We comply with the principles of the General Data Protection Regulation

(GDPR) when dealing with all data received from customers or visitors to

our website.

We only hold the data necessary to offer services provided on our website.

We do not ask for or use more data than necessary to provide you with a

proper service. This means we only process and hold data related to

purchases and subsequent support related to those purchases, in

accordance with Article 6(1)(b) of the General Data Protection Regulation

(GDPR). Any processing of your data is only done to provide or perform the

services or products you have purchased.

Data is only used for the purposes described in our entry on the Data

Protection Register.

We only hold personal data for as long as necessary. Once data is no

longer needed we delete it.

We use third-party payment providers to handle card and payment

processing data securely. We never see or store any card or payment

information. In accordance with Article 6(1)(b) of the General Data

Protection Regulation (GDPR) any other data is only used to process your

purchase securely. In accordance with Article 6(1)(c) of the General Data

Protection Regulation (GDPR), we need to retain data related to all

purchases to fulfil our existing legal obligations to account for tax and VAT

on all transactions.

For administrative reasons, customer data and email subscription data

may be passed to and stored securely with third party service providers

located outside the EEA (European Economic Area). This is done to backup

and preserve your data where it is needed to carry on offering a service to

you.

As a customer, you can at any time (and free of charge) request details of

the data we hold relating to you – and you can also request any such data

is amended or deleted. Please note that if you request deletion of your

data, this may prevent us from offering any further support relating to

your previous purchases.

We regularly email website news and information updates to those

customers who have specifically subscribed to our email service. All

subscription emails sent by us contain clear information on how to

unsubscribe from our email service. Our email service is an opt-in service

only; with your prior consent required in accordance with Article 6(1)(a) of

the General Data Protection Regulation (GDPR). This means to subscribe

you must enter your details into the email subscription page and submit

them to us.

We never sell rent or exchange mailing lists.

We do not share commercial or technical data with our partners unless we

have specifically sought and obtained your prior approval. Where we

request such approval, we will always fully disclose how your data is used.

Please note that even when we have your specific consent, we only share

data with partners that operate their own privacy policy in full accordance

with the General Data Protection Regulation (GDPR).

In accordance with the Privacy and Electronic Communications (EC

Directive) Regulations 2003, we never send bulk unsolicited emails,

(popularly known as Spam) to email addresses.

We may send emails to existing customers or prospective customers who

have enquired or registered with us, regarding products or services

directly provided by us.

All emails sent by us will be clearly marked as originating from us. All such

emails will also include clear instructions on how to unsubscribe from our

email service and any future emails. Such instructions will either include a

link to a page to unsubscribe or a valid email address to which you should

reply, with “unsubscribe” as the email subject heading.

Our website uses “cookies” to track use and allow customers to purchase

from our website. Please note that these cookies do not contain or pass

any personal, confidential or financial information or any other information

that could be used to identify individual visitors or customers purchasing

from our website. Please note that you are free to refuse cookies.

However, for purely technical reasons this may prevent you from

purchasing from our website. This is because anonymous cookies are

commonly used to keep track of the contents of customers’ shopping

baskets or trolleys during the checkout process. This facility ensures that

the items added to (or removed from) your basket are accurately stated

when you go to pay.

If you have any questions relating to our Privacy Policy, please email us at

or use our contact form.